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Refund Policy

Last updated: June 13, 2026

Conopeum is operated by SO Services, LLC. We want you to be happy with your subscription.

14-day money-back guarantee

If you are not satisfied with your Conopeum subscription, you may request a full refund within 14 days of your initial purchase or renewal date. After that 14-day window, charges for the current billing period are non-refundable, but you can cancel future renewals at any time from your workspace settings.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

1. Visit paddle.net and look up your order using the email you purchased with.
2. Or contact our support team and we will help facilitate the refund through Paddle.

Refund processing

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, refunds typically appear within 5–10 business days.

Cancellations

You can cancel your subscription at any time from your workspace settings. Cancellation stops future renewals — your subscription remains active until the end of the current billing period.

Contact

For questions about a specific charge, please contact Paddle through paddle.net. For everything else, reach out to SO Services, LLC.